DIRECT Response Management & Operations

Traditional direct response clients typically integrate telemarketing and fulfillment with their campaigns. Proper selection and management of your call center, fulfillment and merchant processing resources can make or break a campaign’s profitability.  
 

The R2C Group can assist with the following backend services:

  • Vendor selection process
  • Create and deliver a client approved RFP document to vendors
  • Analyze bids, follow up with questions and provide recommendations
  • Vendor set-up and Management
  • Help create and monitor backend codes
  • Assist in setting up electronic transmissions between call center and fulfillment house
  • Author telemarketing script, including 3 – 4 survey questions if applicable
  • Integrate with telemarketing training, working with training departments as necessary
  • Review daily call center metrics
  • Reporting services for back-end management
  • Feasibility study and recommendations

Please reach out to us and let us know if you'd like us to walk you though a more in-depth orientation of Operations and Response Management. You can contact us at info@r2cgroup.com

Respond2 and Cmedia, Company Logos